Optimum × SatCom CX

Secure Operations Portal

Demonstration access gate for an illustrative sample environment. Enter the access code from the SatCom CX proposal to continue.

Incorrect code — see the proposal, §8 Governance.
DEMO No live data. Production access uses SSO / SAML with MFA and role-based tiers.
Evaluation code: OPTIMUM-2026
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Optimum× SatCom CX
Ramp Plan
PortalGovernanceRetentionNon-PayAI DeflectionCare OpsWFMRamp Plan
⚠ ILLUSTRATIVE SAMPLE — NO LIVE DATA · Representative view prepared by SatCom CX for Optimum

Implementation Plan — Ramp to 500 FTE

Hiring waves, the 3-week training cycle (2 weeks classroom + 1 week nesting at 50% productive) and production ramp to steady state. Commencement 1 Oct 2026.

View
Baseline plan · v2
Target steady-state
500 FTE
Retention + select Care
Training cycle
3 weeks
2 wk class + 1 wk nesting
Class size
~30 agents
Bilingual EN/ES
Full ramp
~20 weeks
Award → steady state

Cumulative production FTE — ramp curve

Productive agents on the floor as classes graduate nesting into production

Training class schedule — the 3-week cycle

Staggered weekly starts · each class: 2 weeks classroom → 1 week nesting (50% productive) → production
ClassStartClassroom (2 wks)Nesting (1 wk)To productionAgents
Class 1Wk 1Wk 1–2Wk 3Wk 430
Class 2Wk 2Wk 2–3Wk 4Wk 530
Class 3Wk 4Wk 4–5Wk 6Wk 730
Class 4Wk 6Wk 6–7Wk 8Wk 932
Class 5Wk 8Wk 8–9Wk 10Wk 1132
Classes 6–8Wk 10–14rollingrollingWk 13–1796
Classes 9–16Wk 12–18rollingrollingWk 15–20~250

Program milestones

Award → steady state
Contract award & kickoffAug 2026Gate
Site · VDI · security · BG checksAug–SepPre-launch
Trainer cert · curriculum sign-offSep 2026Pre-launch
Commencement of services1 Oct 2026Go-live
First classes to productionWk 4–5Ramp
90-day proficiency milestone+90 daysSLA start
Steady state · 500 FTE~Wk 20Target

Headcount build by function

At steady state
ILLUSTRATIVE SAMPLE — NO LIVE DATA. Representative dashboards prepared by SatCom CX for Optimum evaluation; figures are simulated and do not reflect actual Optimum performance. · © 2026 SatCom Marketing, LLC d/b/a SatCom CX.