Optimum × SatCom CX

Secure Operations Portal

Demonstration access gate for an illustrative sample environment. Enter the access code from the SatCom CX proposal to continue.

Incorrect code — see the proposal, §8 Governance.

DEMO No live data. Production access uses SSO / SAML with MFA and role-based tiers.
Evaluation code: OPTIMUM-2026

Executive Governance Rollup

Weekly / monthly / quarterly business-review view — composite SLA, KPI trend, tier attainment and cadence.

Period

View

Week of 13 Jul 2026

Composite SLA

103.4%

+2.1% MoM

Save yield

67.9%

Above baseline

CSAT

8.4 / 10

+0.2 MoM

QA score

89.6%

Target 85%

Composite SLA attainment — trailing 6 mo

Primary + secondary index vs 100% target

Retention tier attainment

LOBs by payout tier this month

Line-of-business scorecard

Live rollup across the 11 bid LOBs — governed at WBR, escalated at MBR, steered at QBR

Line of business	Volume MTD	Primary KPI	Attainment	Tier / Status
Fixed Retention L1	92,180	Disco Yield 13.6%	102%	Tier 2
Mobile Retention L1	23,010	Line Disco 12.9%	104%	Tier 1
Non-Pay (Voice)	51,240	Collections removed	106%	Tier 1
Chat L1 / Chat Non-Pay	6,020	Save + payments	99%	Tier 3
Care — B2B CSR / TSR	29,840	FCR 84% · Transfer 19%	101%	On SLA
Care — Mobile Onboarding	22,470	FCR 78% · Sales yield	103%	Above SLA

ILLUSTRATIVE SAMPLE — NO LIVE DATA. Representative dashboards prepared by SatCom CX for Optimum evaluation; figures are simulated and do not reflect actual Optimum performance. · © 2026 SatCom Marketing, LLC d/b/a SatCom CX.